Gangtok, October 7 (IPR): Minister for Urban Development Department and Food & Civil Supplies Department, Shri. Arun Upreti launched the E-Daakhil portal at NIC, Tashiling Secretariat, Gangtok, today.
E-Daakhil portal is a Consumer Grievance Redressal portal, which has been developed under Consumer Protection Act 2019, which came into force in July 2020. It has a provision of e-filing of consumer complaints in the Consumer Commissions and online payment of fees for filing a complaint. This digital software for filing consumer complaints has many features like e-Notice, case document download link & VC hearing link, filing written response by opposite party, fling rejoinder by complainant and alerts via SMS/Email.
The E-Daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints. It also facilitates the consumer commissions to scrutinize the complaints online to accept, reject or forward the complaint to the concerned commission for further processing.
The programme had the presence of Advisor IT Department, Shri. T. N. Lamtha, Secretary, Food & Civil Supplies Department, Smt. Deepa Rani Thapa, DDG NIC New Delhi, Shri. D. C. Misra via Video Conference, Member State Commission, Shri. D. P. Sharma, officials of NIC HQ Delhi, NIC Gangtok and Food & Civil Supplies Department.
Addressing the function, Minister Shri Arun Upreti said that India is matching its shoulders with the rest of the world when it comes to use of technology in Governance. Many National Digital Missions are rolled out by the Prime Minister, out of which E-Daakhil is setting an exemplary footprint and is counted among one of the successful missions.
The Minister further said that E-Daakhil is one of a kind portal. Earlier, the complainant had to visit the District Commission and State Commission for filing of the complaint. They had to manually go to the bank to make a draft to be submitted as court fees and the paperwork was cumbersome.
With the enactment of Consumer Protection Act, 2019, which has stated specific provisions for filing of complaint online, E-Daakhil portal will prove to be a boon to the aggrieved consumers. Now, the court will reach the houses of the complainant in India, where the complainants can avail the portal to pay their fees online through UPI, Internet Banking, Debit Card, etc.
The benevolent nature of the Consumer Protection Act, 2019 shall be appreciated by all in the coming future.
The Minister stated that it will also be the duty of the Department to organise outreach programs so that every consumer in Sikkim is aware about the E-Daakhil portal. With Online Case Monitoring System under CONFONET project already in place, E-Daakhil is an additional boon for the customers. Sikkim is the 23rd Commission amongst all the States and Union Territories to launch the E-Daakhil portal. It proves that we are not lagging behind in the implementation of projects and missions introduced by the Central Government and will try and be amongst the first ones in the future.
He congratulated the Department, State Commission and District Commission for achieving this milestone and expressed hope that they will in co-ordination with NIC make this mission a successful one.
DDG, NIC, New Delhi, Shri. D. C. Misra in his address mentioned that in Sikkim, NIC was established in 1991 with a signing of MoU by the State Heads and officials of NIC HQ. In the present day, all the districts of Sikkim have established NIC offices, and with diligent effort and work of NIC officers, facility of e-governance is successfully implemented in the State. The employees of NIC have been facilitating softwares according to the needs of the State Government. Standard softwares that have been developed by the Central Government have also been successfully implemented in Sikkim due to the vision and support of the State Government.
Sikkim is the 2nd State in the North East Region to launch the E-Daakhil portal. The main aspect of this portal is that even minute grievances of consumers, regardless of the amount, can be registered and processed within an efficient frame of time.
He congratulated and thanked the State Government for the successful launch of the portal and mentioned that the support and guidance of the State Government will be a huge encouragement for future implementation of various e-governance portals for ease and efficiency of the Government.
Earlier, the welcome address was delivered by Deputy Secretary, Food & Civil Supplies Department, Ms. Tripti Hangma Subba.
Presentation of E-Daakhil portal was delivered by Sr. Technical Director, NIC Sikkim, Dr. L. P. Sharma, and Vote of Thanks was proposed by State Informatics Officer, NIC Sikkim, Shri. Birendra Chettri.